Arrived broken or damaged?

Glass sometimes breaks in shipping. If your order arrives damaged, email Eric@VexosCustoms.com within 7 days of delivery with a photo of the item and the box. We will send a free replacement or a full refund, your choice. No need to send the broken glass back.

Something wrong with your order?

If we made a mistake, like the wrong design, wrong glass or a flaw in the engraving, let us know within 7 days of delivery and we will replace it at no cost to you.

Returns on store items

Unused items from our ready-made designs can be returned within 30 days of delivery for a refund of the item price. Items must be unused and in their original packaging. Return shipping is paid by the customer, and original shipping charges are not refunded. Email us first so we can send you return instructions.

Custom and personalized orders

Custom work, including personalized names, logos, photos, 3D crystal engravings and wholesale or bulk orders, is made just for you, so it cannot be returned or refunded unless it arrives damaged or we made a mistake. We send a design proof before carving custom orders so you can approve it first.

Refund timing

Approved refunds go back to your original payment method within 5 to 10 business days.

Questions

Email Eric Young at Eric@VexosCustoms.com. We are happy to help.